Shipping Information
📦 Order Processing & Dispatch
Once your order is dispatched, you’ll receive an email with tracking details.
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Pre-packaged BBQ kits & accessories (no customisation): usually dispatched within 72 hours, depending on stock.
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Custom orders: please speak with our sales team to confirm lead times.
🚚 Shipping Options
Standard Shipping
We aim to ship all orders quickly, though delays may occur during peak periods or sales.
Need your order by a specific date? Contact us, and we’ll help select the best shipping method.
Expedited Shipping
Estimated delivery times by location:
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Canberra, Sydney, Adelaide: 2-5 working days
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Brisbane, Gold Coast, Townsville: 5-7 working days
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Hobart: 6-8 working days
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Perth: 10-15 working days
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Darwin: 10-15 working days
For all other areas, please contact our team.
💰 Delivery Charges
Shipping fees are based on your location and will be calculated at checkout. Charges are clearly outlined on your invoice.
🇦🇺 Delivery Coverage
We ship to all non-PO Box addresses across:
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Sydney, Wollongong, Newcastle & Regional NSW
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Canberra, ACT
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Melbourne & Regional VIC
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Brisbane & Regional QLD
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Adelaide & Regional SA
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Perth & Regional WA
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Hobart & Regional TAS
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Darwin & Regional NT
⚠️ Some remote and isolated areas may require custom freight arrangements. Please contact us to discuss.
International shipping is available on limited products and selected locations - Please contact our office for more information
📍 Receiving Your Delivery
A person must be present at the delivery address to accept the order.
If no one is available, a re-delivery fee may apply depending on your location.
Forklift Access
Letting us know if you have forklift access on-site helps us:
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Select the appropriate delivery method
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Apply the correct freight charges
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Avoid delivery delays
🔎 Tracking Your Order
You’ll receive an email with tracking information once your order is dispatched.
📦 Delivery Format
Delivery method depends on your order:
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Palletised or individual parcels – we'll recommend the most efficient option for your needs.
❗ Damaged Stock
If your order arrives damaged, please refer to our Returns Policy and notify us within 48 hours of delivery.
🚚 Shipping Partners
We use trusted carriers to ensure fast and secure delivery:
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Australia Post
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TNT Express / Fed Ex
📞 Need Help?
If you have questions or special delivery requirements, get in touch:
📧 Email: sales@konoba.com.au